Frequently Asked Questions

And their answers

These are the questions people most often ask us. Please read the answers to find out everything you need to know about your holiday accommodation and booking with us. If you’re still left wondering about anything at all, please get in touch!

Making a reservation:

  1. How do I know which apartments are available?

    You can select the city you’d like to visit, the dates you’ll be there and the number of guests that will be staying on our home page (click on APARTMENTS tab at the top of this page). Once you’ve pressed the SEARCH button, you’ll see a list of apartments. All of these are available!

  2. How do I make a reservation?

    Once you’ve chosen an apartment you like, click on the green BOOK NOW button on the right-hand side of the screen, within the apartment page itself. You’ll be taken to a page headed COMPLETE YOUR RESERVATION. Check the price, fill in your info and click on the green COMPLETE RESERVATION button. Then select your preferred form of payment and proceed to a secure payment page to input your payment details. Your reservation will then be complete and you’ll receive a unique reservation number and a confirmation email.

  3. Are there special prices for young children?

    We don’t charge for children aged 3 and under.

    Please mention that you’ll be staying with a child aged 3 or under in our REMARKS section when completing your reservation so that we can make arrangements for linens and towels, baby beds etc.

  4. Can I bring my pet?

    Sorry, we don’t allow pets in our apartments.


  1. How do I pay?

    In order to secure your reservation, you’ll need to pay between 20-25% of the total price of your stay.

    We accept all major forms of online payment, such as Mastercard, Visa, American Express, Debit Cards and Paypal. We also accept bank transfers.

    You’ll be asked to pay the remaining balance to the apartment owner when you arrive at the apartment. In most cases, this is required in cash, in some cases by credit card.

    Please also have a look at the answer to how do I make a reservation?

  2. Do I have to pay a damage deposit?

    Some owners ask for a damage deposit but most do not.

    Some owners may ask for credit card details as a precaution, but will not charge anything to your account unless you have caused damage during your stay. Of course, you will be informed before charges are made.

    If there is any damage caused, we do expect you to report it to us or the owner/contact person, so that we can check whether the cost should be charged to you or not.

  3. What is Citysiesta's VAT number (BTW nummer)

  4. What is Citysiesta's company registration number (KvK)


The apartment:

  1. How do I get the keys to the apartment?

    When you arrive at the apartment, our contact person will meet you there. They will show you around the apartment, will collect the remaining balance and give you the keys. You will be given two sets of keys.

  2. What do I have to take with me?

    Bed linen and towels are included. The apartments are self-catered, and it will often depend on the owner as to what sort of supplies are included. Many will include soaps and toilet paper for example but some will not.

  3. When is check in and check out?

    You can arrive at the apartment after 12:00 and depart before 12:00. However, if no other guests are leaving the apartment on the day you arrive, you’ll be able to enter earlier if it’s convenient for you. The same goes the other way around, if no other guests are arriving at the apartment on the day of your departure, you can leave later if it suits your travel plans.

  4. Do I have to clean the apartment?

    No. You’ll arrive to a clean apartment and it will be cleaned again after you leave. We do appreciate you leaving the accommodation in a decent condition.

  5. What do I do in case of an emergency?

    Call the contact person or us at our office 0034 937 911277.

  6. Where can I park my car?

    We strongly advise you not to park your car on the street. We recommend leaving your car in a public parking garage. Most of our apartments have a parking garage within 300 metres. Your contact person can always tell you where the nearest one is and how to get there.

Problems & Cancellation:

  1. What happens if I cancel my reservation?

    The advance payment you make online is non-refundable. If you’re worried that you won’t be able to travel, you can take out a separate travel insurance policy, we don’t offer this service.

    As mentioned in our Terms & Conditions, if you contact us more than 10 days before your arrival date, you will not need to pay your remaining balance.

    You will need to pay the remaining balance if you cancel less than 10 days before your arrival date.

    Before you book with us, we ask you to agree with our Terms and Conditions before you can proceed with completing your reservation. It is always a good idea to read them.

Citysiesta BTW nummer: