FAQs

1. How do I know which accommodations are available?
2. How do I make a reservation?
3. How do I pay?
4. Do I have to pay a damage deposit?
5. How do I get the keys?
6. What do I have to take with me?
7. When is check in and check out?
8. Do I have to clean the apartment?
9. What happens if I cancel my reservation?
10. What do I do in case of an emergency?
11. Are there special offers for children?
12. Can I bring my pet?
13. Where can I park my car?

1. How do I know which accommodations are available?

Just go to the initial page of the city you have chosen and indicate the arrival and the departure date plus the number of persons coming. Our system will show then the available accommodations. If you wish to have a look at all accommodations, just click on "show all apartments" or "show all rooms" on the same bottom of that page.

2. How do I make a reservation?

Very simple. After choosing the preferred accommodation, just follow the instructions at the bottom of each page and it will take you in a few steps to an On-line Reservation or, depending on the accommodation, to a Reservation Request.

3. How do I pay?

Following the steps of "How do I make a reservation", our system will show you the TOTAL cost, no other hidden extras will be charged!

You have completed your reservation once the advance payment has been made. This amounts to approx. 25% of the total value. Following the instructions, you will be offered several payment methods. For some accommodations you will be asked to fill in your payment details on a secured page (https) in order to make a direct on-line booking.

For some other accommodations you will receive an automated email from us indicating that your reservation request will be answered within the following 24 hours. As soon as we have received the reconfirmation from the owner that the accommodation in available, we will respond with an email that will guide you to make an on-line reservation.

The remaining 75 % of the total value has to be paid on the arrival at the apartment in cash to the contact person.

4. Do I have to pay a damage deposit?

No. We trust you will take sufficient care of the apartment. We expect  you to report to us or the contact person in case of any breakage, and will then check if the cost is to be charged to you or not.

If any damage is brought to the apartment and we nor the owner are informed about it, the owner will have it repaired and the cost will be charged to your credit card.

5. How do I get the keys?

When you arrive at the accommodation you will be met by your contact person who will show you the apartment, receive the remaining balance and give you the keys. You will receive two sets of keys.

6. What do I have to take with me?

Bed linen and towels are included. The accommodations are self-catered, therefor consumption goods are NOT included, such as food, toiletpaper (normally some will be there), soap etc.

7. When is check in and check out?

Normally you can arrive at the apartment at 12h00 and depart latest by 12h00. However, if no other guests are departing the accommodation on the day of your arrival, you can enter earlier if your arrival time happens to be before 12h00. The same goes the other way around, i.e. if no other guests will arrive at the accommodation on the day of your departure, you may leave later if your flight requires so.

8. Do I have to clean the apartment?

No. You receive a clean accommodation and it will be cleaned again after your departure. We do appreciated that you leave the accommodation behind in an acceptable state!

9. What happens if I cancel my reservation?

Upon cancellation you will loose is the advance payment you made, which is not-refundable. You can take a cancellation insurance for this through another company - we do not do this.

As mentioned on our General Conditions, you can make a cancellation maximum 10 days before arrival. This means you will not need to pay the balance. For cancellations within 10 days of arrival will have to pay the balance. By agreeing to make a reservation, you agree with our General Conditions.

For a reservation made within 10 days of arrival and then being cancelled, will have to be paid in total.

10. What do I do in case of an emergency?

Call the contact person or us at our office, (00 34) 933425670.

11. Are there special offers for children?

There is no charge involved for babies under 2 years of age. The contact person has the right to ask for Identification papers of the child where the age is stated. Where the number of persons must be filled in, do not include the baby(ies) under 2 years of age, but DO mention it in the area REMARKS on the reservation form.

Also take into account that children between 2-17 years of age must be accompanied by at least one adult, as being the person responsible during the stay in the accommodation.

12. Can I bring my pet?

Sorry, we don't allow any pets in our accommodations.

13. Where can I park my car?

We strongly advise you NOT to park your car on the street anywhere in Barcelona! Therefore you will need to park at a public garage, which will cost approx. 20.00 euros per 24 hours - this varies.

Most apartments have a parking garage within 300 meters of the apartment. The contact person can always inform you how to get there.