FAQ Seville

Find out everything you’d like to know about Citysiesta rentals by reading our FAQ. If you feel there’s more you need to ask, just find the necessary information on the About Us and Contact pages.

1. How do I know if an apartment is available?
2. How do I make my reservation?
3. How do I pay?
4. Do I need to pay a damage deposit?
5. How do I get the keys?
6. What do I have to take with me?
7. When do I have to check in and check out?
8. Do I have to clean the apartment?
9. What happens if I cancel my reservation?
10. What can I do in case of an emergency?
11. Are there any special offers for children?
12. Am I allowed to bring my pet?
13. Where can I park my car?
14. I have a question that was not answered here. Whom should I ask?

1. How do I know if an apartment is available?

First go to the city of your choice (Initial Page > Seville). Then you can alternately:

1. Use our search form to define date of arrival and departure and number of people. Press the “Search” button and the system will show the available apartments.
2. Click on “Show all apartments” or “Show all rooms”. Then view each listing separately. Scroll down to the bottom of the page and click the button “Availability & Reservation Information”. That will show you when your listing of preference is available.

2. How do I make my reservation?

Choose an apartment and follow the instructions at the bottom of the page. That will lead you to an On-line reservation or to a Reservation request.

3. How do I pay?

Follow the steps of “How do I make my reservation”. Once you’ve decided on accommodation type, time period of your stay and number of people, we will show you the TOTAL COST, without hidden extras.

In order to complete your reservation you have to make an advance payment. This amounts to the 25% of the total value.

There are several payment methods to complete your payment. For some apartments you will be asked to fill in your payment details on a secure page (https) in order to make a direct on-line booking.

In some cases you will receive an automated email from us saying that your reservation request will be answered within the following 24 hours. This means that we will confirm with the owner that the accommodation is available indeed and then send you an email that will guide you to make an on-line reservation.

The remaining 75% of the total value has to be paid in cash to the contact person upon arrival at the apartment.

4. Do I need to pay a damage deposit?

No. We trust you will take good care of the apartment.

In case of damage, please report it to us or to the contact person and we will subsequently check if the cost is to be charged to you or not.

If any damage is made to the apartment and neither we nor the owner are informed about it, the owner has the right to have it repaired and to charge the cost to your credit card.

5. How do I get the keys?

Upon your arrival at the apartment our contact person will be expecting you there. He / she is responsible for showing you the place, receiving the remaining balance and giving you the keys -two sets of keys.

6. What do I have to take with me?

Bed linen and towels are included. The apartments are self-catered, meaning that consumption goods such as food, toilet paper (normally some will be there), soap etc. are NOT included.

7. When do I have to check in and check out?

Normally arrival time and departure is at 12.00. However, if no other guests are departing from the accommodation on the day of your arrival, you can enter earlier. On the other hand, if no other guests are arriving at the apartment on the day of your departure, you may leave later if your flight requires so.

8. Do I have to clean the apartment?

No. You receive a clean apartment and it will be cleaned again after you leave. We do appreciate that you leave it in a decent condition.

9. What happens if I cancel my reservation?

If you cancel your reservation you will lose the advance payment you made, which is non-refundable. You can take cancellation insurance for this through another company – we do not do this.

As mentioned on our General Conditions, you can make a cancellation maximum 10 days before arrival without having to pay the balance. For cancellations within 10 days of arrival you will have to pay the balance. If you make a reservation, it means that you agree with our General Conditions.

For a reservation made within 10 days of arrival and then being cancelled you will have to pay the total amount.

10. What can I do in case of an emergency?

Call the contact person or us at our office (0034) 933425670.

11. Are there any special offers for children?

There is no charge for babies under 2 years of age. Where the number of people must be filled in, do not include the baby(ies) under 2 years of age, but DO mention it in the area REMARKS on the reservation form.

The contact person has the right to ask for Identification papers of the child where the age is stated.

Children between 2-17 years of age must be accompanied by at least one adult, who will be the person responsible for them during the stay in the apartment.

12. Am I allowed to bring my pet?

No, we’re afraid we don’t allow any pets in our apartments.

13. Where can I park my car?

Most apartments have a parking garage within 30 metres from the apartment. The contact person can inform you how to get there.

14. I have a question that was not answered here. Whom should I ask?

If you have any questions were not answered in our FAQ, you can learn more about the Citysiesta rentals by contacting us by mail at:

info@citysiesta.com
or by telephone or fax at:
tel.: +34 933425670
fax: +34 933426494

Our office is open Monday to Friday between 10.00 and 18.00 hours and Saturday between 10.00 and 15.00.

You can talk to us in English, German, French, Dutch, Spanish or Portuguese.

We would be delighted to get in touch with you!