FAQ

In this section you will find the most FAQs about Citysiesta rentals. Read everything you need to know about your holiday accommodation. If there’s any additional question, you will get all the necessary information to get in touch with us at the bottom of the page or at the About Us and Contact sections.

1. How do I know which apartments are available?
2. How do I make a reservation?
3. How do I pay?
4. Do I have to pay a damage deposit?
5. How do I get the keys?
6. What do I have to take with me?
7. When is check in and check out?
8. Do I have to clean the apartment?
9. What happens if I cancel my reservation?
10. What do I do in case of an emergency?
11. Are there special offers for children?
12. Can I bring my pet?
13. Where can I park my car?
14. I have a question that was not answered here. Whom should I ask?

1. How do I know which apartments are available?

From the first page there are two options:

1. Use our search form to define when you are coming and how many people are coming with you. Press the “Search” button and the system will indicate the available apartments.
2. Click on “Show all apartments”. Then click on each listing separately. At the bottom of the page you will find the button “Availability & Reservation Information”. If you press it, you will find when your listing of preference is available.

2. How do I make a reservation?

Very simply: Choose an apartment and then follow the instructions at the bottom of the page. This will take you to an On-line reservation or to a Reservation request.

3. How do I pay?

Follow the steps of “How do I make a reservation”. Once you’ve decided which apartment you’d like and how long you want it for, you will see the TOTAL COST, with no hidden extras.

In order to complete your reservation you have to make an advance payment. This amounts to the 25% of the total value.

You will be offered several payment methods. For some apartments you will be asked to fill in your payment details on a secure page (https) in order to make a direct on-line booking.

For some other apartments you will receive an automated email from us indicating that your reservation request will be answered within the following 24 hours. As soon as we have received the confirmation from the owner that the accommodation is available, we will send you an email that will guide you to make an on-line reservation.

The remaining 75% of the total value has to be paid on the arrival at the apartment in cash to the contact person.

4. Do I have to pay a damage deposit?

No. We trust you will take good care of the apartment.

If there’s any damage, we expect you to report it to us or to the contact person and then we will check if the cost is to be charged to you or not.

If any damage is brought to the apartment and neither we nor the owner are informed about it, the owner will have it repaired and the cost will be charged to your credit card.

5. How do I get the keys?

When you arrive at the accommodation, our contact person will be expecting you there. He / she will show you the apartment, will receive the remaining balance and give you the keys. You will be given two sets of keys.

6. What do I have to take with me?

Bed linen and towels are included. The apartments are self-catered, therefore consumption goods are NOT included, such as food, toilet paper (normally some will be there), soap etc.

7. When is check in and check out?

Normally you can arrive at the apartment at 12.00 and depart at 12.00. However, if no other guests are departing from the accommodation on the day of your arrival, you can enter earlier if your arrival time happens to be before 12.00. The same goes the other way around, i.e. if no other guests are arriving at the accommodation on the day of your departure, you may leave later if your flight requires so.

8. Do I have to clean the apartment?

No. You receive a clean apartment and it will be cleaned again after your departure. We do appreciate that you leave the accommodation in a decent condition.

9. What happens if I cancel my reservation?

Upon cancellation you will lose the advance payment you made, which is non-refundable. You can take cancellation insurance for this through another company – we do not do this.

As mentioned on our General Conditions, you can make a cancellation maximum 10 days before arrival. This means that you will not need to pay the balance. For cancellations within 10 days of arrival you will have to pay the balance. By agreeing to make a reservation, you agree with our General Conditions.

For a reservation made within 10 days of arrival and then being cancelled it will have to be paid in total.

10. What do I do in case of an emergency?

Call the contact person or us at our office +34 937911277

11. Are there special offers for children?

There is no charge for babies under 2 years of age. The contact person has the right to ask for Identification papers of the child where the age is stated. Where the number of people must be filled in, do not include the baby(ies) under 2 years of age, but DO mention it in the area REMARKS on the reservation form.

Also, take into account that children between 2-17 years of age must be accompanied by at least one adult, as being the person responsible during the stay in the accommodation.

12. Can I bring my pet?

Sorry, we don’t allow any pets in our apartments.

13. Where can I park my car?

We strongly advice you NOT to park your car on the street. Therefore you will need to park at a public garage, which will cost approximately 30 € for 24 hours – this varies.

Most apartments have a parking garage within 300 metres from the apartment. The contact person can always inform you how to get there.

14. I have a question that was not answered here. Whom should I ask?

If you have any questions about the Citysiesta rentals that was not answered in our FAQ, then you can contact us by e-mail at:

info@citysiesta.com
or by telephone or fax at:
tel.: +34 937911277
fax: +34 937910344

Our office is open Monday to Friday between 10.00 and 18.00 hours and Saturday between 10.00 and 15.00.

You can talk to us in English, Dutch, French, German, Spanish or Portuguese.

We would be happy to get in touch with you!